Terms and Conditions
I would like to keep my terms and conditions as straightforward as possible. Please read through and if you have any further questions or need further information just give me a call or email me and I will try and help.
Images are the closest representation of the finished items. As a result, they may not look exactly the same as the items you receive. If you have any queries or concerns, please feel free to contact me.
It is difficult to determine exact weights for stones and finished items at the point of estimate. This being said, I always try and be as accurate as possible.
All gold, silver and platinum rings will be hallmarked as necessary under UK law.
When placing an order with me online you are agreeing to pay the quoted price, however in the result of sudden material price changes or materialproduct availability, human or system error I reserve the right to refund and cancel the order.
I reserve the right to change content, prices and terms and conditions on my website without notice-please contact me if you have any questions.
Refunds and exchanges.
Any returns or exchanges must be made within a month of purchase. (More time may be given at my discretion if I am contacted) When returning an item to me, please ensure that it is still in a new wearable and resaleable condition and with all original contents and informing me before returning the item. I will then refund you the price or exchange your item. Full refunds may be offered for personalised items if faulty but please contact me as I would like to try and resolve any problems for you first if you have gone to the trouble of having something individual made.
Please note I will not cover the postage costs of Non-faulty items that are returned, postage must be at the customers cost but feel free to contact me to discuss before returning
A 50% deposit will be required for all personalised or bespoke items and may be non refundable if materials ordered are not something used in other collections or something I am likely to use elsewhere, in these cases a refund of the amount I can get for the materials will be issued when I have sold them. Please ask if you have any questions.
The Dymond Jewellery returns policy does not apply to any items that have been damaged through wear and tear, accidents or misuse. Refunds and exchanges will only be considered for standard items and will not be considered for bespoke, engraved, shaped or hand stamped items. A standard item is any item available from my website which has not been personalised or customised in any way, for example has had precious stones set into it.
All refunds will be made through the original payment method.
In some circumstances I will contact you with regards to your order before the manufacturing process begins to discuss your order and ensure all details are correct, offering you the most personal service that I can. In these circumstances I reserve the right to only refund where we believe is appropriate.
For security reasons, I will only discuss an order with the customers that placed it.
Some items cannot be altered once finished and I do, where possible try to make customers aware of this but please ask if you have any questions. With this in mind please do be sure of size before ordering or make me aware if the item is a surprise and I will advise the best course of action. (Free sizer and instructions available) The best way of determining your size is by using the plastic sizer as instructed on the packet
An item will not be considered to have a manufacturing fault if it shows scratches more quickly than anticipated, with no exceptions. Even the most durable of metals may show wear and tear if worn day to day. I would strongly advise you to insure all high-value items, especially those that are set with diamonds or other precious gemstones. Repairs or replacements stones will be assessed individually and may be done free of charge at my discretion within 3 months of delivery, despatch or collection.
Dymond Jewellery Ethics Statement
Whilst trying to be as responsible as possible with the buying of gemstones as possible and never knowingly buying from a supplier that deals in stones that aren’t conflict free, I cannot guarantee that any Gemstones will be sourced ethically by the suppliers I use or their suppliers.
The cutting and finishing of Gem materials now takes place in controlled environments with modern machinery and on the whole are subject to employment law. The mining and gathering of precious gemstones is much harder to govern and although Diamonds have been brought to the worlds attention and all good suppliers guarantee their stock to be conflict free, that isn’t always he same for coloured stones.
I cannot possibly check for every stone I buy but if you would like to know if I can supply an ethically sourced or conflict free stone for you please get in touch and I will do my very best to help.